Please feel free to contact us even if you cannot speak Japanese!
We have customer support available for 6 languages, including
Japanese, English, Chinese, Korean, Vietnamese and Nepali. It is not necessary to speak Japanese when contacting us.
Find us by Live chatroom
You may send messages in the live chatroom at the bottom right on the screen. Our support team will help you solve any problems.
When live chat team is online
If our support staff is available, it will show "online".
We have team members responsible for different languages. You may speak in your preferred language when contacting us.
When live chat team is offline or out of business hours
If we are offline or we are closed, it will show "Offline".
You may fill in the inquiry form. We will contact you later.
Inquiry by phone
Business hours 10AM - 6PM
〒169-0072 2nd floor AKIYAMA Building, 1-15-15, Okubo, Shinjuku-ku, Tokyo-to, Japan