Please feel free to contact us even if you cannot speak Japanese!

We have customer support for 6 languages, including
Japanese, English, Chinese, Korean, Vietnamese and Nepali. You do not need to be able to speak Japanese to contact us.

Find us at the live chat window

You can send messages at the live chat window at the bottom right of the screen, our support team will help you solve any problems.

  • When live chat team is online

    If our support staff is available, it will show "online" and you can contact us through the chat window.

    We have team members for different languages, you can inquire of us in your preferred language.

    When live chat team is offline or it is after hours

    If we are offline or we are closed, it will show "Offline" in the chatting window.

    You can contact us through the inquiry form. We will get back to you later on.

Contact us by phone


Business hours 10: 00 am - 18: 00 pm

〒169-0072 2nd floor AKIYAMA Building, 1-15-15, Okubo, Shinjuku-ku, Tokyo-to, Japan