Privacy policy

Global Trust Networks Co., Ltd. (hereinafter referred to as "our company") believes that handling customers' personal information properly is an important obligation as we provide vital business services with confidential information. Based on the following personal information protection policy, we establish and execute a personal information protection management system. All employees involved in establishing the policy and system, they do understand the importance of handling customers' personal information in a proper way.

Guidelines on protection of personal information

Regarding the proper acquisition, use and provision of personal information

Take the scale and the nature of our business into account, we will appropriately use the customers' personal information and use it in assist to expand our business scale if necessary. If our initial purpose of using customers' personal information has been changed, we will inform customers before using their personal information and seek for agreement/permission before using so. Personal information will not be offered to third parties without your consent unless you consign your business to accomplish the purpose of use. In order to prevent unauthorized use and provision, use and provision of personal information is carried out after the personal information protection manager confirms its appropriateness. Voluntary inspections and internal audits are also be done periodically so as to strengthen the privacy and control of the private customers' personal information.

Safety measures for personal information protection

(1) Preventive measures against personal information leakage, loss, damage, etc.​ ​

Our Company implements appropriate security measures to prevent the leakage, loss, damage, etc. of personal information. In addition, in order to thoroughly enforce these measures, we educate and supervise employees periodically to ensure they understand the policy. If we have to consign personal information to the third party, selection and inspection will be done strictly by our staff to ensure that there are no information leakage or loss through out the whole process.​ ​

(2) Corrective action for personal information leakage, loss, damage, etc.

If information leakage, loss or damage of personal information really exist, relative corrective measures will be taken immediately to prevent the situation being worsen. Further investigation will also be performed by our company to prevent such case being happened again in the foreseeable future. Besides, we may report the case and the situation to the related organizations and parties, depends on the seriousness and the importance of the problem.

Norms and Laws that we complied

Our company complies with the government laws and guidelines related to privacy and personal information handling issues, and the norms of affiliated organizations etc.​ ​

Continuous improvement of personal information protection management system

We will implement and maintain a management system related to the protection of personal information and review it periodically and make appropriate amendment if it is needed to ensure it is updated and useful.

Complaints regarding to privacy issues

If you have any enquires or complaints reagrding to the handling of personal information, you may contact "personal information inquiry counter" below. We will reply your enquiries and complaints as soon as possible.

【Inquiry about personal information】
TEL: 03-6804-6801
Mail:privacy@gtn.co.jp

Global Trust Networks Co.,Ltd.
Representative Director Hiroyuki Goto
Date of enactment December 15, 2016

* This privacy policy may be revised in accordance to the changes in laws and regulations.

Publication of the personal information​ ​

Purpose of publishing personal information​ ​

The purpose of using personal information handled by Global Trust Networks Co., Ltd. is as follows:You can make a claim if our purpose of using or disclosing personal information is being amended by the third party.

Types of personal informationPurpose
Customer information
  • For carrying out business related to service provision
  • For contract review
  • For billing
  • For contract amendment
Payment status
  • For contract review
  • For billing
  • For contract amendment
  • For after-sales service
  • For various guidance
Customer call history information
  • For accounting calculation
  • For billing
Various inquiry information
  • For various inquiries
  • For various guidance
Call voice data
  • To confirm the contents of the call reception / inquiry call
Image of Security Camera
  • For safety management on crime prevention

About personal information being disclosed

We will announce the following points when we disclose one's personal information.

(1) Name of our company

Global Trust Networks Co., Ltd. (Shunjuku-ku, Tokyo)

(2) Personal information protection manager

Head of the Finance and Administration Department (5155-4673)

(3) Purpose of use of all disclosed personal information

Please refer to the "Purpose of publishing personal information ".

(4) Send your inquiries and complaints to...

Name of the recipient: Personal Information Protection Manager
Address: 1-15-15 Okubo, Shinjuku-ku, Tokyo AKIYAMA BLD 2nd Floor
Phone: 03-5155-4673
FAX: 03-5155-4679

(5) Name of Authorized Personal Information Protection Organization to which our Company belongs to

※ Our company does not belong to any authorized personal information protection organization.

(6) Personal information disclosure procedure​ ​

Please refer to "Personal information disclosure procedure".

Personal information disclosure procedure

We will notify you of the purpose of use of personal information, disclose, correct / add / delete contents, suspend or cancel usage, request for suspension to third parties, and complaints / consultations concerning personal information by PMS Secretariat (Telephone: 03 - 5155 - 4673). However, regarding personal information requested, in cases where we can not disclose personal information under the laws and regulations, or when our storage period has passed, we will notify you of the purpose of use of your personal information, disclose it, correct / add content · Please understand that we can not respond to deletion, suspension of usage, deletion, or suspension to third parties.

Everyone who is requested to disclose personal information,HerePlease download the prescribed form (personal information inquiry application form) from, and fill in the necessary matter and send it to the following address.

【What to send】

(1)"Personal Information Inquiry Application Form"

Please fill in the following items on the prescribed form.

① Your address, name, telephone number and seal
② Invoice date
③ Information for identifying personal information requested for disclosure

(2) Certificate indicating that you are the principal and the agent

For yourselfIn the case of an agent
  • One of driver's license, passport, insurance card of health insurance, copy of residence card
  • Power of attorney denoting proxy (necessary)
  • Personal seal certificate, one of the identity confirmation documents, stamped with the power of attorney chop.

(3) Commission: 1,000 yen (only for notice or disclosure of purpose of use)

【Send to】
Address: 1-15-15 Okubo Tokyo, Shinjuku-ku, Tokyo 169-0072 AKIYAMA BLD 2nd Floor
Global Trust Networks Co., Ltd. Personal Information Protection Administrator, Inc.

※ Please contact the PMS secretariat if an agent is charged. In addition, those who can request an agent are limited to the following people.

  • Legal representative of a minor or adult ward
  • An agent who has been delegated by the principal for requesting disclosure etc.

When we receive the above request, we will reply in writing within 2 weeks after carrying out the necessary investigation. In responding, please understand that we will use the individual-only receipt mail for the purpose of preventing leakage of personal information by impersonation.

Thank You​ ​