Global Trust Networks Co., Ltd. (hereinafter referred to as "our company") believes that handling customers' personal information properly is an important obligation as we provide vital business services with confidential information. Based on the following personal information protection policy, we establish and execute a personal information protection management system. All employees involved in establishing the policy and system, they do understand the importance of handling customers' personal information in a proper way.

1. Appropriate acquisition, use and provision of personal information

Take the scale and the nature of our business into account, we will appropriately use the customers' personal information and use it in assist to expand our business scale if necessary. If our initial purpose of using customers' personal information has been changed, we will inform customers before using their personal information and seek for agreement/permission before using so. Personal information will not be offered to third parties without your consent unless you consign your business to accomplish the purpose of use. In order to prevent unauthorized use and provision, use and provision of personal information is carried out after the personal information protection manager confirms its appropriateness. Voluntary inspections and internal audits are also be done periodically so as to strengthen the privacy and control of the private customers' personal information.

2. Safety control measures for personal information protection

(1) Preventive measures against personal information leakage, loss, damage, etc.​ ​

Our Company implements appropriate security measures to prevent the leakage, loss, damage, etc. of personal information. In addition, in order to thoroughly enforce these measures, we educate and supervise employees periodically to ensure they understand the policy. If we have to consign personal information to the third party, selection and inspection will be done strictly by our staff to ensure that there are no information leakage or loss through out the whole process.​ ​

(2) Corrective action for personal information leakage, loss, damage, etc.

If information leakage, loss or damage of personal information really exist, relative corrective measures will be taken immediately to prevent the situation being worsen. Further investigation will also be performed by our company to prevent such case being happened again in the foreseeable future. Besides, we may report the case and the situation to the related organizations and parties, depends on the seriousness and the importance of the problem.

3. Compliance with laws, national guidelines and other norms

We will comply with laws and related laws regarding the handling of personal information, guidelines set by the government, norms of affiliated organizations, etc. In addition, it corresponds to GDPR.

4. Continuous improvement of personal information protection management system

We will implement and maintain a management system related to the protection of personal information and review it periodically and make appropriate amendment if it is needed to ensure it is updated and useful.

5. Responding to complaints and consultations regarding personal information

If you have any enquires or complaints reagrding to the handling of personal information, you may contact "personal information inquiry counter" below. We will reply your enquiries and complaints as soon as possible.

【Inquiry about personal information】
TEL: 03-6804-6801
Mail:privacy@gtn.co.jp

Global Trust Networks Co.,Ltd.
代表取締役 後藤 裕幸
初版制定 2016年12月15日
改定日 2019年6月1日

* This privacy policy may be revised in accordance to the changes in laws and regulations.

Publication of the personal information​ ​

1. Purpose of use of personal information

The purpose of using personal information handled by Global Trust Networks Co., Ltd. is as follows:)が付された個人情報については、保有個人データとして、当社に対して利用目的の通知、開示、内容の訂正、追加または削除、利用の停止、消去および第三者への提供の停止のご請求をおこなうことができます。

In addition, we may outsource all or part of the handling of personal information in order to facilitate our business. In this case, we will select a person who meets the sufficient protection level, start concluding a contract regarding the handling of personal information with the contractor, and implement appropriate supervision.

Types of personal informationPurpose
(Recruiting business)
・ Customer (member) information
  • For membership registration related to service provision
  • For carrying out business related to service provision
  • To charge the host company
  • For various guidance
(Real estate brokerage business)
・ Customer information
・ Rent payment status
・ Real estate owner information
  • To provide property information
  • To mediate real estate leasing
  • To perform a move-in examination
  • For rental property management
  • For rent billing
  • To introduce moving related companies
  • For various guidance
(Guarantee business)
・ Customer information
・ Payment status
  • To provide services associated with guarantee consignment contracts and rental guarantee contracts
  • For contract review
  • For cooperation in debt management and settlement of debts and debts after the end of the lease contract
  • For various guidance
(サポート事業)
・ Customer information
  • サポートサービス契約に関する与信判断のため
  • サービス提供に掛かる業務遂行及びアフターサービス実施のため
  • 保険契約手続きのため
  • For various guidance
(Mobile business)
・ Customer information
・ Payment status
・ Customer call history information
  • For carrying out business related to service provision
  • For contract amendment
  • For contract review
  • For accounting calculation
  • For billing
  • To provide after-sales service
  • For various guidance
(credit card issuance reception business)
・ Customer information
  • For application procedure
(Specific skill registration support project)
・ Customer information
  • 人材紹介業務のため
  • For carrying out business related to service provision
  • To hold a seminar
  • For various guidance
(Travel industry)
・ Customer information
  • For arranging services provided by the transportation / accommodation building and procedures for receiving those services
  • For insurance procedures
  • Because it is necessary for the convenience of customers' shopping at the souvenir shop
  • For various guidance
Customer family information
  • For emergency contact
Call voice data
  • To confirm the contents of the call reception / inquiry call
Image of Security Camera
  • For safety management on crime prevention
Various inquiry information
  • For various inquiries
  • For various guidance
Recruitment applicant information
  • 弊社が必要とする人材の採用判断のため
Employment information
  • For personnel management work and business communication
Retiree information
  • For personnel management work of retirees stipulated by law and contact as necessary such as social gathering

2. Handling of personal information

(1) How to get personal information

Through the cooperation of customers by visiting our store or making reservations from our website, applying and contracting, filling out questionnaires, and confirming family information as emergency contact information, individuals by legal and fair means in compliance with relevant laws and regulations. We will collect information and non-personally identifiable information (see "6. Cookies").
It is necessary to provide the information necessary for the fulfillment of the contract, but other information can be provided voluntarily unless otherwise specified.

(2) Management and protection of personal information

For customer's personal information and non-personally identifiable information, we will endeavor to protect the security sufficiently to prevent loss, destruction, alteration, leakage, etc. of the information, such as encrypting the communication when it is acquired through the website. , We will always take necessary and appropriate measures to keep personal information accurate and up-to-date. In addition, we will not store the personal information we hold beyond the purpose of acquisition and the specified storage period.

3. Use of personal information and disclosure / provision to third parties

We will not use your personal information for any purpose other than the above without your consent. In addition, except in the following cases, we will not disclose or provide your personal information to a third party without your consent.

  • To provide services, provide to affiliated real estate companies, recruitment companies, credit card issuers, other business organizations necessary for life support business, travel agencies, hotel operators, insurance companies, airlines, souvenir shops If
  • When based on the provisions of laws and regulations
  • When it is necessary to protect human life, body or property, and it is difficult to obtain the consent of the customer, it is especially necessary to improve public health or promote the sound development of children. In some cases, when it is difficult to obtain the consent of the customer, etc., based on legal requirements

4. 保有個人データに関する周知事項

当社は、保有個人データの取り扱いにあたり、下記の事項を公表いたします。

(1) Name of our company

Global Trust Networks Co., Ltd. (Toshima-ku, Tokyo)

(2) Personal information protection manager

管理本部 部長(03-6804-6801)

(3)すべての保有個人データの利用目的

See "1. Purpose of use of personal information"

(4)保有個人データの取り扱いに関するお問い合わせ・苦情等の申し出先

Name of the recipient: Personal Information Protection Manager
Address: 1-21-11 Higashiikebukuro, Toshima-ku, Tokyo Oak Ikebukuro Building 2nd floor
電話:03-6804-6801
FAX: 03-6804-6802

(5) Name of Authorized Personal Information Protection Organization to which our Company belongs to

※ Our company does not belong to any authorized personal information protection organization.

(6) Personal information disclosure procedure​ ​

Please refer to "Personal information disclosure procedure".

(7) Right to file a complaint

当社に個人情報をご提供いただいたお客様は、いつでも監督当局(お客様の住所地、勤務先またはGDPRがあったとされるEU加盟国の監督当局)に苦情を申し立てる権利があります。その場合、当社としては、監督当局にご連絡頂く前に、苦情への対応の機会をいただきたく、上記の苦情等への申し出先まで事前のご連絡をお願いいたします。

5. Procedures for responding to requests for disclosure of personal information, etc.

When requested by the customer, we will notify you of the purpose of use of personal information, disclose it, correct / add / delete the content, suspend the use, delete it, or request the suspension of provision to a third party and personal information. For complaints and consultations, please contact the PMS Secretariat (Tel: 03-6804-6801). However, if the requested personal information cannot be disclosed due to the provisions of laws and regulations, or if the storage period of our company has expired, notification, disclosure, correction / addition of the purpose of use of the customer's personal information・ Please note that we cannot respond to deletion, suspension of use, deletion, or suspension of provision to third parties.

Everyone who is requested to disclose personal information,Click here.Please download the prescribed form (personal information inquiry application form) from, and fill in the necessary matter and send it to the following address.

What to send

(1)"Personal Information Inquiry Application Form"

Please fill in the following items on the prescribed form.

① Your address, name, telephone number and seal
② Invoice date
③ Information for identifying personal information requested for disclosure

(2) Certificate indicating that you are the principal and the agent

For yourselfIn the case of an agent
  • One of driver's license, passport, insurance card of health insurance, copy of residence card
  • Power of attorney denoting proxy (necessary)
  • Personal seal certificate, one of the identity confirmation documents, stamped with the power of attorney chop.

(3) Commission: 1,000 yen (only for notice or disclosure of purpose of use)

【Send to】
Address: 2nd floor, Oak Ikebukuro Building, 1-21-11 Higashiikebukuro, Toshima-ku, Tokyo 170-0013
Global Trust Networks Co., Ltd. Personal Information Protection Administrator, Inc.

※ Please contact the PMS secretariat if an agent is charged. In addition, those who can request an agent are limited to the following people.

  • Legal representative of a minor or adult ward
  • An agent who has been delegated by the principal for requesting disclosure etc.

When we receive the above request, we will reply in writing within 2 weeks after carrying out the necessary investigation. In responding, please understand that we will use the individual-only receipt mail for the purpose of preventing leakage of personal information by impersonation.

6. About cookies

Our website uses cookies to protect the privacy of our users and to improve their convenience. In addition, we may use technologies such as cookies and JavaScript to acquire attribute information that cannot be identified by individuals and the user's behavior history on the site. However, cookies and behavior history do not contain any personal information. It is necessary to consent to the acquisition when browsing each website or using the service. We consider that you have agreed to continue browsing each website or using the service.
If you wish, you can set your browser to refuse or disable the acceptance of cookies. However, in that case, you will not be able to use some functions of this website.

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